Most Symantec consumer products are eligible for return within 60 days of the purchase date.

Exceptions to this return policy include:

• Not For Resale (NFR) software is not returnable and is not included in our 60-day guarantee.
• Symantec Backup CDs are not refundable and are not included in our 60-day guarantee.
• Consumer multi-packs, Enterprise multi-user packs, and volume licensed Enterprise products purchased with Maintenance (that is, Upgrade Insurance and Technical Support) are not refundable and are not included in our 60-day guarantee.
• The pcAnywhere 30-day edition is not refundable and is not included in our 60-day guarantee.
• Symantec Education Kits are not refundable.
If you would like to return either a downloadable or physical product that was purchased on the Symantec Store and is eligible for a refund, please see our Instructions for Requesting a Refund.